Week 12 - Bob Oros - Master Sales
Course
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- 83 How can you take the risk out of
selling?
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- The trouble with a great many people is that they
are not willing to make present sacrifices for future gain.
They prefer to have a good
time as they go along, rather than spend time in self-improvement.
They have a vague wish to improve their selling skills, but few have
that intense desire which motivates them to make sacrifices today for
their future.
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- They have a desire for success, but their desire
is not the kind that makes them willing to pay a price or make any
sacrifice for accomplishing it. So the majority slide along in
mediocrity their entire career. They have ability for something
higher, but they don't have the energy and determination to prepare
for it. They don't choose to make the necessary effort.
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- They prefer to take life
easier rather than to work for something better. They don't play the
game for all they are worth. It is not a lack of ability that holds
these sales people down, but a lack of ambition.
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By not understanding the science of selling
they let fear of rejection hold them back and keep them from becoming
their best. They live or die with each sales
presentation.
Read this next paragraph carefully...
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- The next time you
become jittery because selling is such a risky business, consider
this: The risk that an insurance company takes on one individual
policyholder is the most unpredictable thing in the world. What could
be more risky than trying to guess when one certain individual is
going to have an accident or become sick, or how long he or she is
going to live? Yet the insurance business itself is the most stable in
the country, the safest investment anyone can make, the nearest thing
to a "sure thing" in the way of guaranteed returns to investors. The
risk an insurance company takes on one individual policyholder is
tremendous, yet the risk involved in 100,000 policyholders is so
predictable it can be figured to the fourth decimal point.
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Whether or not
you will sell any SINGLE prospect is unpredictable. But do as the
insurance companies do; "spread the risk" by making a sufficient
number of presentations. Make enough calls, see enough prospects, and
a number of sales are guaranteed.
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- Let's say you are
calling on 40 customers every week. Instead of going in and just
asking for their regular order, make a presentation to each customer
on at least four specific items they are not buying from you. That
will total 8,000 presentations per year. Let's say you sell half of
them and the average order per line item is $100 per week. That will
total $400,000 in new annual business.
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- Selling can be done with mathematical certainty when you
understand how it works.
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The first step is to
identify your target customer and determine how many customers it will
take to maintain your business. Here is what I mean, using examples
from different industries.
Let's say you wanted to
sell residential real estate for a living. You would need to stake out
an area that has a minimum of 500 houses. If you began a systematic
schedule of contacting these 500 homeowners on a monthly basis, some
in person, some on the phone, some by mail, and asking for their
business, there would be enough houses bought and sold each year to
make a living.
Another good example is
insurance. You would have to have a list of one thousand households
and contact them on a regular basis. There would be enough insurance
needs to earn a living.
Both examples depend, of
course, on your ability to out sell the competition.
Even a nursing home with
100 beds has to have them filled with residents. If they have 10 empty
beds for any length of time their expenses go up and their profits go
down. A hospital is in a similar situation. The success of their
"selling" is measured by their "occupancy rate." The next time you
visit a hospital ask what their occupancy rate is and you will be
surprised at how quickly they can give you the percentage. A
manufacturer looking for national distribution needs 200 distributors
selling their product line.
Looking at a restaurant's
business from a mathematical selling perspective can also be measured
with precision. A restaurant needing to sell 1,000 meals each week to
take in enough money to pay all their expenses needs a customer base
of 5,000. A "rule of thumb" for a restaurant is to take one week's
business and multiply it times five. Restaurant customers normally
rotate their eating out, so we would want to be sure that we had five
thousand people "rotating" into our business at least once every five
weeks.
The bottom line… By
making a certain number of presentations you can adopt the attitude
that "I have got nothing to lose" before making a call, instead of
telling yourself, "Everything depends on this," you can now tell
yourself that "EVERYTHING DOES NOT DEPEND ON THIS."
You can strike out
occasionally and still hit more home runs than anyone else on the
team. Say to yourself, "If I do not call on this customer and ask for
the order, the sale is lost anyway. If I call on him or her and flop,
I will not be any worse off than I am right now, so I have nothing to
lose." When you strike out a few times you get over the "fear of
failure."
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The only thing you risk when you stop to see a
prospect is the pennies in gas and the rejection. You aren’t going to be
shot or exported to a foreign country. Nobody is going to sell you into
slavery or kidnap you. It is simply another answer to the age old
question, supply and demand. If you don’t ask you certainly won’t get
the order.
Dave Ferren
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This
brings up one of the strongest temptations a salesperson has to face
everyday – categorizing prospects. I won’t call on them because…….
Fill in the blank with your favorite excuse. “I have called on them
fifty times with no business”, “that manager does not like me”, “that
business is a little out of our area of expertise” and on and on. I
sometimes have to force myself to make the call that I think will be a
waste of time and occasionally it will turn out productive. This all
comes back to disciplining yourself, keeping your competitive spirit
and staying ambitious…easy to say but a constant
challenge.
Crocker
Smith
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You can take the risk out of selling by
getting better and better at your job. We all know to expect
rejection, and move on. That will make the successes that much
sweeter. This story reminds me of when I was in labor having
contractions. I was told that after one contraction passes, just say
to yourself you are one step closer to final outcome. Same for a
rejection, after you are rejected each time, say good, one more down
I’m one step closer to the success. Kimberly
Burgess
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Sales is like anything else, it’s a numbers game.
The more calls you make, the more appointments you get, the more
presentations you give, the more sales you close. I know a lot
of GREAT salespeople, but I don’t know of any that have a 100% first
approach closing ratio, so what this means for them all is increased
front end numbers to support the back end
numbers. Scott
Green
This is something that I
have implemented recently. I used to put a lot of pressure on myself
with each new potential client. Sometimes it might take 20 sales calls
to 20 different prospects before I make a sale. It really depends on
how much I am willing to sacrifice to make a sale. Do you go to one
company, get rejected and go back to the office? I think you have to
have that failure expectancy and have the ability to shrug it off and
move on. I guess if a pond only had 1 fish in it, we would not fish
there very often and would not catch that fish for quite some time, if
ever. Jeffrey Mole
I
average anywhere from 25-40 in person sales visits a week. Some
are to current customers, some are to prospective customers, some are
to anyone who will listen. I usually get only ONE interested
individual out of 20 in-person visits. This one individual still
has to be groomed and molded – meaning credit reference checks,
contracts signed, price negotiation, worker’s comp computed,
etc. EVEN when I complete all these things – sometimes it does
not work out. I just keep going, knowing that the next one might be
the one who buys. Angela
Brewer
If you are
taking this course as part of a company program email your
comment with a copy to your sales manager. Bob@BobOros.com
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Bob Oros All Rights Reserved www.BobOros.com
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